Legal notices

In accordance with the provisions of articles 6-III and 19 of Law n° 2004-575 of 21 June 2004 for Confidence in the Digital Economy, known as L.C.E.N., we bring the following information to the attention of users and visitors to the site: ohao.io:

  1. Legal information :

Status of the owner: company
The Owner is: SAS BBSR
Owner’s mailing address :2 rue maumarin
34920 le Cres France

The Creator of the site is : Clément Sablé
The person responsible for the publication is: sas BBSR
Contact the publication manager: contact@ohao.io
The person responsible for the publication is a company.

The Webmaster is : Clément Sablé
Contact the Webmaster: neru@karma-kusala.com

  1. Presentation and principle :

Is hereinafter referred to as: User, any Internet user connecting to and using the aforementioned site: ohao.io
The site ohao.io gathers a set of services, as is, made available to users. It is specified here that the latter must remain courteous and show good faith both towards other users and towards the webmaster of the site ohao.io. The ohao.io site is regularly updated by sas bbsr
SAS BBSR makes every effort to provide the most accurate information possible on the neru.io site (subject to changes made since it was put online), but cannot guarantee the accuracy, completeness and timeliness of the information published on its site, whether by its own fault or by that of the third party partners who provide it with this information. Consequently, the user acknowledges that he or she uses this information (for information purposes only, non-exhaustive and subject to change) under his or her sole responsibility.

  1. Accessibility :

The site ohao.io is in principle accessible to users 24/24h, 7/7d, except for interruptions, scheduled or not, for maintenance purposes or in case of force majeure. In the event that access to the service is not possible, green evo SL undertakes to do its utmost to re-establish access to the service and will endeavour to inform users in advance of the dates and times of the intervention. Being subject only to an obligation of means, ohao.io shall not be held liable for any damage of any kind resulting from the unavailability of the service.

  1. Intellectual property :

SAS BBSR is the exclusive owner of all intellectual property rights or hold the rights of use on all elements accessible on the site, both on the structure and on the texts, images, graphics, logo, icons, sounds, software.
Any total or partial reproduction of the site ohao.io, representation, modification, publication, total or partial adaptation of any of these elements, whatever the means or the process used, is prohibited, except prior written authorization of sas BBSR, owner of the site to the email: contact@ohao.io otherwise it will be considered as constituting an infringement and liable to prosecution in accordance with the provisions of Articles L.335-2 and following of the Code of Intellectual Property.

  1. Hypertext links and cookies:

The site ohao.io contains a number of hypertext links to other sites (partners, information …) set up with the permission of SAS BBSR. However, SAS BBSR is not able to check the entire content of the sites visited and therefore declines all responsibility for this fact when the possible risks of illegal content.
The user is informed that during his visits to the site ohao.io, one or more cookies may be automatically installed on his computer through his browser software. A cookie is a block of data that does not identify the user, but which records information relating to the user’s navigation on the site.
The parameters of the browser software can inform of the presence of a cookie and possibly refuse it in the manner described at the following address: www.cnil.fr. However, the user can configure the browser on his computer to refuse the installation of cookies, bearing in mind that refusing to install a cookie may result in the impossibility of accessing certain services. To block cookies, type in your search engine: block cookies under IE or firefox and follow the instructions according to your version.

  1. Protection of goods and persons – management of personal data :

Personal data are notably protected by article L. 226-13 of the Penal Code and the European Directive of 24 October 1995.

On the site ohao.io, SAS BBSR collects personal information) relating to the user only for the need of certain services offered by the site ohao.io. The user provides this information with full knowledge of the facts, in particular when he proceeds by himself to enter them.

Help & info

Find my order :

  • by email: enter your email address
    or
    -order number: Enter the e-mail / ZIP as in the address for billing.

Means of payment :
We accept: bank transfer, credit and debit cards.

Credit / debit card

  • OHAO does not share any information (personal or financial) and all credit/debit card details are encrypted and protected through a secure system. Your bank or credit card company may require security checks to validate your purchase.
    We do not accept credit cards registered in any country other than the country of the shipping address.
    If an order amount is particularly high, or in case of doubt about the banking information provided: we will request a credit check and proof of ownership of your means of payment (scan, statement, RIB and not a copy of the card), screen printout that will clearly indicate the name, billing address, as well as the last 4 digits of the credit card.

Transfers:

Bank transfers are accepted in euros to our bank account. (If you are located in the UK or outside the EEC).
Our bank details will be given to you at the time of checkout. PLEASE include your order number when paying by bank transfer. Payment will be processed within 2-5 working days depending on your location. Your bank should be able to give you a precise processing time. You are responsible for paying any bank transfer fees.

Security of your means of payment :

OHAO guarantees 100% secure purchases on our website.

SSL Certificate
The SSL (Secure Sockets Layer) certificate is a piece of code on the web server that ensures the security of online communications. When a web browser contacts a secure web site, the SSL certificate establishes an encrypted connection.
Our website ensures secure connections to your customer account, including through the control procedure, which means that any information you provide is encrypted and inaccessible to third parties.
In accordance with the Data Protection Act in force in the United Kingdom, we comply with strict security procedures applicable to the storage and access of information.
Security of regulations
We recognize the importance of security with respect to debit/credit card information transmitted over the Internet. Therefore, all of our debit/credit card transactions are conducted using a secure server.


Returns and Refunds Policy
We will reimburse you for any product that does not give you complete satisfaction.
Simply return the item to us in accordance with our Returns and Refunds Policy.

Returns
We will notify you of all inquiries regarding your order within 90 days from the date the order was placed.
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To return purchases to us:

We will not be able to process returns of goods that may deteriorate or expire quickly (e.g. oils, cosmetics, food, etc.).

1: Contact us by phone, fax and email to confirm your return and shipment within 7 days of receipt of your order. Any goods returned without prior agreement from OHAO will be reshipped at your expense.
2: original packaging intact, new and unused.
3: return the goods by registered mail, we will not be liable for loss by post or for damaged or defective Goods.

Your “exchanged” goods will be dispatched to you (or your payment will be refunded) within 14 days of receipt of your return.

Exchanges :
If you wish to exchange your products for other products on our website, please contact us and confirm your return shipment within 7 days of receipt of your order.
Products must be in new and unused condition. Don’t forget to specify the products you want in exchange.
Your card will be debited with the cost of shipping these exchange products as well as any additional costs related to your updated order. If you have paid by a different method of payment, you must pay the additional costs before the exchange products are sent to you. If the price of the exchange products is lower than the price of your returned goods, we will refund the difference less the shipping costs.

Refunds
We will refund the price of the returned goods.
Shipping costs are not refunded.
We do not reimburse the cost of returning goods to our address, except in the case of defective / damaged goods.
Refunds