These general terms and conditions of sale apply to the sale of all products on the https://OHAO.IO website, hereinafter referred to as the “products” sold on the https://OHAO.IO website, referred to as the “site”. Ordering products on this site automatically applies all the conditions described below. If you do not agree with these terms and conditions, you may not order products from this site.

You must be 18 years old to order on this site and accept these terms and conditions

Confirms that you are 18 years old.

Product availability

Products sold online are subject to product availability at the time of order.

We reserve the right to:

– Provide only a part of the order or divide the orders.

– Change the terms or duration of a special offer or promotion.

The availability status of a product may be incorrect. In the event that a product is unavailable, we will inform you and propose a solution or cancel your order according to your preference.

Prices and payment

A VAT rate of 21% and applied to seeds.

The price of the products is expressed on the website in € (euros) including VAT.

Shipping costs are not included in the displayed price of the products.

Shipping costs to Metropolitan France:

– Shipping costs are free for any order greater than or equal to 50 €.

– A flat rate of 4.90 € for shipping costs is applied for orders under 40 €.

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Shipping costs to Guadeloupe, Martinique, Mayotte, Reunion, Guyana, St-Pierre-et-Miquelon, Saint-Martin, Saint-Barthélémy:

– Shipping costs are free for any order greater than or equal to 70 €.

– Otherwise, a flat rate of €9.20 is applied

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Shipping costs to French Polynesia, New Caledonia, Wallis and Futuna, and the French Southern and Antarctic Territories:

– Shipping costs are free for any order greater than or equal to 70 €.

– Otherwise, a flat rate of 11 € is applied

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Shipping costs to other countries:

– Shipping costs are free for any order greater than or equal to 70 €.

– Otherwise, a flat rate of €12.15 is applied

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To order online, only payments accepted by credit card and bank transfer are possible.

For returns, refunds are made according to the same payment terms as for the purchase.

No vouchers are issued online or in the shop.

Time limits and withdrawal procedures

In accordance with article L.121-21 of the Consumer Code, the Customer has a withdrawal period of fourteen (14) clear days from the date of receipt of the ordered products.

To exercise his right of withdrawal, the Client must, within the time limit indicated above, send OHAO.IO, a registered letter with acknowledgement of receipt specifying his willingness to exercise this right or return the form for exercising the right of withdrawal to the following address: green -evo SL 15 carer César august 17420 LLagostera Spain This form is available for download here: download.

The Customer must return the products, to the address mentioned herein, within fourteen (14) days of the communication of his decision to withdraw, in its original packaging, unused and in perfect condition, without any trace or mark, with the labels, all accessories and any gifts offered.

He must return the product with a copy of the invoice and the duly completed “withdrawal form”. Only the costs of returning the products remain the responsibility of the Customer. If all the conditions required for the return of the products are not met, OHAO.IO will be able to deduct from the sums to be refunded, a portion of the sale price corresponding to the sale price of the missing products.

OHAO.IO undertakes to reimburse the Consumer Customer within fourteen (14) days of receipt of the registered letter specifying the Customer’s intention to withdraw from the contract or the standard form. Nevertheless, OHAO.IO is entitled to defer this refund until the goods are actually recovered.

The refund is made directly to the Customer’s bank account, according to the same methods as those used to make the payment for the products in question.

Shipping & Delivery

Products in stock will be shipped the same day from our warehouse,

for all orders placed before 12 noon, except on Weekends (no shipping).

Usual delivery times: 2 to 3 working days for France, 5 to 7 working days for the French overseas departments and territories, 4 to 8 working days for international destinations.

Orders will be shipped from Monday to Friday, except on public holidays and national holidays.

In the event of a stock shortage, we will inform you of the effective deadline.

Return and refund policy